Shipping destinations:

Rumi Life ships to all 50 states of the United States. Rumi Life does not ship to countries outside of U.S.

Shipping cost:

• Free standard shipping is available on orders of $45 or over.
• Orders under $45 will be charged with a standard shipping cost of $4.99

We do not accept PO Boxes, APO, FPO, DPO and multiple addresses for delivery.

Frequently asked questions

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 – 2 business days of processing time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?
Your orders will be shipped via USPS

• Average transit times in the United States: 3 – 7 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped.

When you receive your tracking number, if you need help tracking your order please email support@rumilifeshop.com. 

CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty if the order has not already been shipped! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, we are unable to cancel your order. Please email support@rumilifeshop.com for additional support.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, notify us immediately via email at support@rumilifeshop.com. If the address is wrong, we can correct this if the package has not been shipped.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us (support@rumilifeshop.com) with:

 – Your order number.

 – A picture of the damaged product.

Once received, we’ll be happy to issue a refund.

MY TRACKING SAID DELIVERED BUT I DID NOT RECEIVED PACKAGE

Once USPS or UPS successfully delivered the package to the address, we are not responsible for stolen packages. Please check your tracking information to ensure you received your package on time.

I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?

If we still haven’t managed to answer your question please feel free to contact us (support@rumilifeshop.com) and we will do our best to reply within 24 hours.